now hiring: Receptionist, part-time

We are looking for an excellent addition to our family-run practice. A person who is hard working, dependable, positive, and intelligent will fit in perfectly with our very skilled and professional practitioners. We value the necessity of a peaceful,  positive, and vibrant working environment and are looking forward to meeting with applicants who share these values.The responsibilities of the front desk reception position include providing excellent customer service to all visitors, providing professional and proficient support to the practitioners of the clinic, and maintaining organization and accuracy of all required front desk functions as follows:

• greeting and welcoming patients who enter the clinic
• preparing chiropractic treatment rooms and assisting patients as needed
• answering phone calls
• responding to email and website messages
• scheduling and editing appointments
• managing patient files
• general cleaning and organization of reception area, clinic spaces, and treatment rooms, maintenance/management of massage implements
• pulling and refiling patient charts
• processing third party insurance claims
• processing payments
• completing/balancing daily cash outs
• managing correspondence and billing for vehicle insurance claims
• management of general customer service/reception tasks like inquiries, corrections, customer account maintenance, technical issues, customer resolutions
• tracking and ordering inventory and supplies
• general support to practitioners like patient correspondence, inquiries, or account resolution

Skills required for this position include excellent customer service, proficient computer literacy, and conflict resolution. Experience with third party insurance claims would be a great asset. Specific skills are as follows:

• Proficient understanding of accounts receivable functions (A/R experience would be a great asset)
• Experience with appointment scheduling and A/R software (ChiroSuite experience would be a great asset)
• Proficient ability to read stepwise instructions and follow precisely, including training manuals, correspondence, technical instructions, and procedures
• Those with experience in processing third party insurance eClaims will be considered first.
• Proficiency in balancing daily cash outs that include POS transactions, cash, cheques, and third party provider payments
• Microsoft Office, Google Chrome/Drive applications
• Time management and the ability to multi-task/transition between tasks without delays
• Maintain professional demeanor in all situations involving our valued customers
• Capability to reach overhead and lift up to 20kg, if needed. Capability to perform light cleaning duties like vacuuming, dusting, and wiping down high traffic surfaces
• Faxing, scanning, organizing and storing documents
• Typing proficiency would be an asset

Education requirements include:

• Highschool diploma
• 1+ years of post secondary education in business administration, accounting, or comparable

Work Experience requirements include:

• 1+ years front desk/reception experience (preferably in a health or medical setting)
• 1+ years customer service experience
• 1+ employee reference
• Experience with ChiroSuite software, insurance eClaim processing, and/or similar computing applications will be considered first.

We please ask that only serious applicants for this position contact for inquiry after you have read the job description in its entirety. Please do so by phoning the clinic and asking for Catherine (please reference this job posting), directly emailing our clinic at drjeffjoneschiro@gmail.com, or stopping by in person with your resume. Thank you!